Last updated July 5th, 2024
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase such as an order number or contact info used to order to begin the return process.
To start a return, you can contact us at help@mcpbrands.com or use our help page.
We will provide instructions once we receive your request.
If your return is accepted, we’ll send you a return shipping label, as well as other details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected and additional fees may apply.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty or health products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Note that some items may have return restrictions placed on them that were not listed above. Check the item description or condition note to see if that applies to you.
Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we’ve approved your return and you don't see a refund, please contact us at help@mcpbrands.com.