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Policies

• Terms Of Service
• Privacy Policy
• Shipping Policy
• Refund Policy

Returns/Refund Policy

Last updated: July 2, 2025

This Shipping Policy applies to products sold directly by MCP Brands LLC on mcpbrands.com. Orders placed through external marketplaces (Amazon, eBay, Walmart, etc.) are shipped according to those marketplaces’ own policies and timelines.

1. Order ProcessingProcessing Time: Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. federal holidays) after payment confirmation.Order Cut-off: Orders placed before 3:00 PM CT are eligible for same-day processing; orders placed after are processed the next business day. Items marked with a special handling time will be dispatched as noted per the specific item listing at time of purchase.2. Shipping Methods & CarriersWe offer the following ground shipping options, selected at checkout based on your location, package weight, and delivery speed:

¹Transit times begin when the carrier scans your package for shipment and vary by destination. Please note that shipment times may exceed the times stated above due to factors out of our control.
²Amazon Logistics is only available for select orders purchased using your Amazon Prime account.3. Shipping Rates
Shipping charges are calculated at checkout based on carrier rates, package dimensions, weight, and destination.You’ll see shipping options and costs before you complete your purchase.4. Order Tracking
Once your order ships, we’ll email you a tracking number and link.5. Shipping Destinations & Restrictions
Domestic (U.S.) Shipping: We ship to all 50 states and U.S. territories.P.O. Boxes & APO/FPO: USPS Ground Advantage is available for P.O. Boxes, APO/FPO addresses.International Shipping: We do not currently offer international shipping.6. Shipping Delays & Exceptions
Weather events, carrier delays, or peak-season volume may occasionally affect delivery times.If your shipment is significantly delayed, please contact us at [email protected].7. Lost or Damaged Packages
If your package is lost or arrives damaged, notify us within 7 days of the estimated delivery date:Email: [email protected]Contact Form: mcpbrands.com/#helpWe’ll work with the carrier to file a claim and, if approved, send a replacement or refund.8. Contact Us
For any questions regarding shipping, please reach out:
Email: [email protected]Contact Form: mcpbrands.com/#helpBy placing an order on mcpbrands.com, you agree to this Shipping Policy. Failure to comply with the above guidelines may delay or void your shipment.

Returns/Refund Policy

Last updated: July 2, 2025

This Returns and Refunds Policy applies to products sold directly by MCP Brands LLC on mcpbrands.com. If you purchased through an external marketplace (Amazon, eBay, Walmart, Stripe, etc.), that order is subject to the marketplace’s own return and refund policies.

1. Standard Return PeriodYou have 30 calendar days from the date you receive your item to initiate a return.To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging (including any accessories, manuals, and warranty cards).2. How to Initiate a ReturnContact us at [email protected] or submit a request via our contact form:
mcpbrands.com/#helpProvide your order number, the item(s) you wish to return, and the reason for return.Once approved, we will issue you a Return Merchandise Authorization (RMA) and instructions for shipping.Note: You are responsible for shipping costs on returns, unless the item is defective or we shipped the wrong item. We recommend using a trackable shipping service or purchasing shipping insurance.3. RefundsRefunds will be issued to your original payment method within 5–7 business days of our receipt and inspection of your return.Once your return is received and processed, we will notify you by email of the approval or rejection of your refund.Shipping and handling charges are non-refundable, except where required by law.4. Exceptions & Non-Returnable ItemsCertain items cannot be returned:Items marked “Final Sale” or “Non-Returnable” at the time of purchase5. Limited Warranty for Volareo & MCP Aviation ProductsAll products manufactured by Volareo and MCP Aviation include a limited warranty against defects in materials and workmanship for one year from the date of purchase, unless otherwise stated.Warranty coverage does not apply to damage caused by accident, misuse, unauthorized repair, or normal wear and tear.To submit a warranty claim or request assistance, please contact [email protected] or use the contact form at mcpbrands.com/#help.6. ExchangesIf you need to exchange a defective or damaged item for the same item, email us at [email protected] with your order details and photos of the defect.We will arrange for a replacement to be shipped at no additional cost, subject to availability.7. Questions?If you have any questions about our Returns and Refunds Policy, please reach out to us at:Email: [email protected]Contact Form: mcpbrands.com/#helpBy purchasing or using our products, you agree to this Returns and Refunds Policy.

Privacy Policy

Last updated: July 2, 2025

This Privacy Policy explains how MCP Brands LLC ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit mcpbrands.com (the "Site") or purchase products through our Site or external marketplaces. By accessing or using our Site and services, you consent to the practices described in this policy and to our Terms of Service.

1. Information We Collect1.1 Personal Information You ProvideContact details: name, email address, billing and shipping address, and phone number when you place an order or contact customer service.Payment information: credit/debit card data, where provided, is collected and processed directly by Stripe or Amazon Pay; MCP Brands LLC does not store full payment credentials on our servers.1.2 Automatically Collected InformationDevice and usage data: IP address, browser type, operating system, referral URLs, pages viewed, and time stamps via cookies, web beacons, and server logs.Analytics: We use third-party analytics (e.g., Google Analytics) to understand Site performance and visitor behavior.1.3 Information from External MarketplacesIf you purchase our products through third-party marketplaces (e.g., Amazon, eBay, Walmart), those platforms collect and manage your personal and transactional information under their own privacy policies. MCP Brands LLC follows and complies with those policies and does not directly collect payment credentials or order histories from those marketplaces.2. How We Use Your InformationWe may use information we collect to:Process and fulfill orders, send confirmations, and provide customer support.Improve our Site, services, and user experience via analytics and troubleshooting.Detect, investigate, and prevent fraudulent or illegal activity.Comply with legal obligations.3. Information Sharing & Disclosure3.1 Service providers we share your information with:Payment processors: Stripe and Amazon Pay, solely to complete transactions.Shipping carriers: to deliver orders.IT and hosting providers: to maintain Site functionality and security.3.2 External MarketplacesPurchases made on third-party marketplaces are governed by those platforms’ own data practices. MCP Brands LLC does not share additional personal data beyond what is required to fulfill orders placed on those sites.3.3 Legal ComplianceWe may disclose information to comply with legal obligations, enforce our policies, or protect rights and safety.4. Cookies & Tracking**We and our partners use cookies, local storage, and similar technologies to operate and improve the Site. You can manage cookie preferences through your browser settings or a cookie banner if available.5. Data Security**We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.6. Data Retention**We retain personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.7. Your Rights**Subject to applicable law, you may have the right to:Access, correct, or delete your personal information.Object to or restrict our processing of your data.Receive a copy of your data in a portable format.To exercise these rights, contact us at [email protected].8. Third-Party Links & Services**Our Site may contain links to third-party websites whose privacy practices differ from ours. We are not responsible for those practices—please review their policies separately.9. Children’s Privacy**Our Site is not intended for children under 18. We do not knowingly collect personal information from minors.10. Changes to This Policy**We may update this Privacy Policy periodically. The "Last updated" date will indicate when changes were made. We encourage you to review this page regularly.11. Contact Us**If you have questions or concerns about this policy, please contact:MCP Brands LLC
Email: [email protected]
or by using our contact form.

Terms Of Service

Last updated: July 2, 2025

These Terms of Service (“Terms”) govern your access to and use of mcpbrands.com (the “Site”) and any related services provided by MCP Brands LLC (“we,” “us,” or “our”). By using or accessing the Site, you agree to these Terms and all applicable laws.

1. EligibilityYou must be at least 18 years old and have the legal capacity to enter into a binding contract under Illinois and U.S. law.You represent and warrant that all information you provide to us is true, accurate, and complete.2. No User AccountsThe Site does not support user account creation on mcpbrands.com; no internal accounts are created through our Site.If you complete a purchase using a third-party marketplace or payment provider (e.g., Amazon, eBay, Walmart, Stripe), you must use your existing account credentials with that service. MCP Brands LLC does not create, store, or manage those third-party accounts.3. Purchases & External MarketplacesIf you purchase products directly through this Site, payments are processed via third-party providers and are subject to your chosen payment processor’s terms and applicable laws.For purchases made on external marketplaces (e.g., Amazon, eBay, Walmart, Stripe, and others), those purchases are governed solely by the policies, terms of use, privacy notices, and dispute-resolution procedures of those marketplaces, and MCP Brands LLC follows and complies with the policies set forth by those marketplaces.4. Orders, Shipping & ReturnsOrder acceptance and shipping are subject to product availability. We reserve the right to limit quantities or refuse any order without liability.Our return and refund policy is available at mcpbrands.com/#returns. Please review it before placing any order.5. Intellectual PropertyAll content on the Site—including text, graphics, logos, images, and software—is owned or licensed by MCP Brands LLC and protected by U.S. and international intellectual property laws.You may not reproduce, distribute, modify, create derivative works of, or otherwise use any Site content without our prior written permission.6. User ConductYou agree not to:Violate any applicable law or regulation.Infringe the intellectual property rights of others.Use the Site for any fraudulent or unlawful purpose.Interfere with or disrupt the Site’s operation or security features.Employ automated means (e.g., bots, scrapers) to access, copy, or monitor Site content.7. DisclaimersTHE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT AS REQUIRED BY LAW.We do not warrant that the Site will be error-free, uninterrupted, or completely secure.8. Limitation of LiabilityTo the fullest extent permitted by law, MCP Brands LLC—and its officers, directors, employees, and agents—shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:Your access to or use of the Site.Any errors or omissions in the Site’s content.Any unauthorized access to or alteration of your data.Our aggregate liability for claims relating to the Site or these Terms will not exceed the total amount you have paid us in the 12 months preceding the event giving rise to the claim.9. IndemnificationYou agree to indemnify, defend, and hold harmless MCP Brands LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to:Your use of the Site or violation of these Terms.Your infringement of any third-party rights.10. Governing Law & Dispute ResolutionThese Terms and any dispute arising under them are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.You and MCP Brands LLC agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in DuPage County, Illinois.11. SeverabilitySuppose any provision of these Terms is held invalid or unenforceable. In that case, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.12. Entire AgreementThese Terms, together with any policies or documents they expressly incorporate, constitute the entire agreement between you and MCP Brands LLC regarding your use of the Site and supersede all prior or contemporaneous agreements.

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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